Policies and Legal Jazz

  • At True North Health Labs, we stand behind the quality of everything we produce. All digital products — including e-books, meal plans, and training programs — are non-refundable once delivered. Because our programs are built specifically around your individual goals and contain proprietary research and content, we are unable to offer refunds on completed purchases.

    That said, we understand that not every product is the right fit for every person. If you feel our product did not meet your expectations, reach out to us within 14 days of purchase and we will review your situation personally. We handle every case individually and are committed to making things right where we can.

    If a refund is approved, you will see the amount returned to your original payment method within 7 to 10 business days.

    For any questions or concerns, contact us directly at truenorthhealthlabs@gmail.com— we are always happy to help.

    True North Health Labs reserves the right to make the final determination on all refund requests.

  • At True North Health Labs, every order is handled with care. We assess all return and exchange requests on a case-by-case basis and are committed to finding a fair resolution for every customer.

    If your product arrives damaged, defective, or incorrect, contact us within 14 days of receiving your order and we will make it right — whether that means a replacement, exchange, or refund.

    Please note that we are unable to accept returns for change of mind or incorrectly placed orders, so we encourage you to review your order carefully before completing your purchase. If you have any questions about a product before buying, we are happy to help.

    To initiate a return or report an issue, contact us at truenorthhealthlabs@gmail.com with your order number and a brief description of the problem. We will respond within 2 business days.

    True North Health Labs reserves the right to make the final determination on all return and exchange requests.

  • By purchasing any product or service from True North Health Labs, you agree to the following terms in full. Please read carefully before completing your purchase.

  • All content, products, and services offered by True North Health Labs — including e-books, meal plans, training programs, and research guides — are intended for informational and educational purposes only. Nothing on this website or within any of our products constitutes medical advice, diagnosis, treatment, or a substitute for professional healthcare guidance. Always consult a qualified physician or licensed healthcare provider before making any changes to your diet, supplementation, or training regimen.

  • Meal plans and dietary programs provided by True North Health Labs are designed to offer general nutritional guidance based on the information you provide. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results will vary.

  • Last updated: 2026 · True North Health Labs · truenorthhealthlabs.com

    At True North Health Labs, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website or purchasing any of our products or services, you agree to the terms of this policy.

  • When you visit our website or make a purchase, we may collect the following types of information:

    Personal information -- your name, email address, billing address, and payment details provided at the time of purchase.

    Usage data -- information about how you interact with our website, including pages visited, time spent, and referring URLs. This is collected automatically through cookies and analytics tools.

    Communications -- any messages, inquiries, or information you voluntarily send to us via email or contact forms.

    We do not collect sensitive personal information such as health records, government identification, or financial account data beyond what is necessary to process your transaction.

  • We use the information we collect to:

    • Process and fulfil your orders and deliver digital products

    • Respond to your questions, requests, and customer service inquiries

    • Send order confirmations, receipts, and product updates

    • Improve our website, products, and services

    • Comply with legal obligations

    We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.

  • We may use trusted third-party services to operate our website and deliver our products, including but not limited to:

    • Squarespace (website hosting and e-commerce)

    • Stripe or PayPal (payment processing)

    • Mailchimp or equivalent (email communications)

    • Google Analytics (website analytics)

    These providers have their own privacy policies and we encourage you to review them. We only share the minimum information necessary for these services to function.

  • We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like your data removed from our records, contact us at truenorthhealthlabs@gmail.com and we will action your request within 30 days.

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

  • If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

    True North Health Labs 📧 truenorthhealthlabs@gmail.com 🌐 truenorthhealthlabs.com 📍 Alberta, Canada

  • It is your responsibility to disclose any food allergies, intolerances, medical conditions, physical limitations, or disabilities that may affect your ability to safely follow any plan or program before your purchase is completed. True North Health Labs cannot be held liable for any adverse reactions, injuries, or health complications arising from a failure to disclose this information. By proceeding with your purchase, you confirm that you have provided full and accurate disclosure.

  • You acknowledge and agree that you assume all risks associated with implementing any meal plan, training program, supplementation protocol, or research compound information provided by True North Health Labs. You agree that True North Health Labs, its owners, employees, and affiliates are not liable for any damages, injuries, illnesses, or adverse outcomes resulting from the use or misuse of any product or information we provide.

  • All information relating to peptides, SARMs, hormones, and research compounds provided by True North Health Labs — including within the Peptide and Compounds 101 e-book and any related materials — is strictly for research and educational purposes only. These compounds are not approved for human use by Health Canada, the FDA, or any other regulatory authority unless explicitly stated. True North Health Labs does not sell, distribute, or endorse the use of any controlled or regulated substance for human consumption. Nothing in our materials should be interpreted as encouragement, instruction, or medical guidance to use any research compound. You are solely responsible for understanding and complying with the laws and regulations in your jurisdiction.

  • Any personal information you provide to True North Health Labs in connection with a purchase or program will be kept strictly confidential and will not be shared with any third party without your explicit consent, except where required by applicable law.

  • All content produced by True North Health Labs — including e-books, meal plans, training programs, written materials, and digital assets — is the exclusive intellectual property of True North Health Labs. Unauthorised copying, sharing, reproduction, resale, or distribution of any content is strictly prohibited and may result in legal action.

  • These terms are governed by the laws of the Province of Alberta, Canada. Any disputes arising from your use of our products or services will be subject to the exclusive jurisdiction of the courts of Alberta.

  • If you purchase from us or opt in to our mailing list, you may receive emails from True North Health Labs including order confirmations, product updates, and occasional promotional offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never send you unsolicited emails or share your address with third parties.

  • All payments are processed through secure third-party payment processors such as Squarespace Payments, Stripe, or PayPal. True North Health Labs does not store your full credit card or banking details on our servers. All transactions are encrypted and handled in accordance with PCI-DSS compliance standards.

  • Our website uses cookies -- small text files stored on your device -- to improve your browsing experience, remember your preferences, and gather anonymous analytics data. You can disable cookies in your browser settings at any time, though some features of the website may not function as intended if you do.

  • As a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

    • Access the personal information we hold about you

    • Request corrections to inaccurate information

    • Withdraw consent for non-essential data use

    • Request deletion of your personal information

    To exercise any of these rights, contact us at truenorthhealthlabs@gmail.com and we will respond within 30 days.

  • Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will remove it promptly.